Hospitality Investment Training

Hospitality isn’t limited to hotels and restaurants. NOCHI’s Hospitality Investment Training (HIT) are customized programs designed to elevate the guest and client experience, along with internal team culture. Cultivating a service mindset is a competitive advantage for any business.

Through a collaborative process, our team will identify opportunities within your company to infuse hospitality fundamentals, providing professional development for any member of your staff. These principles are translated into practical skills such as professional presence, active listening, accountability, and elevating the client experience.

Whether this takes the form of weekly lunch-and-learns or a more in-depth training series, each session is led by experienced NOCHI instructors either on-site or at our downtown New Orleans campus. Learning is reinforced through follow-up surveys and optional advanced sessions, sustaining long-term excellence.

Connect with our team to explore how customized training can level up your staff.

Explore examples of our current programs to see what we can do for you:

Viking River Cruises Sodexo Live! Aramark Collegiate Hospitality

Learning Skills for Life Serving Up Hospitality Hospitality Leadership Academy

VIKING RIVER CRUISES

NOCHI partners with Viking River Cruises to offer an immersive, hands-on training experience for new hires joining the Viking Mississippi River Cruise team. This comprehensive 5-day program equips participants with the skills and confidence to excel in their roles while preparing them for life aboard the ship. Included is a 4-day, 11-hour functional training segment that simulates the demands of onboard work, ensuring trainees are fully prepared for the unique challenges of cruise ship operations.

Training is tailored to specific roles, providing targeted expertise. Restaurant and bar staff work with NOCHI trainers to master food and wine service, menu and spirit knowledge, all executed the principles of exceptional hospitality. Housekeeping staff train in a campus-based mock stateroom provided by Viking, emulating on-the-job realities. Culinary staff learn to prepare Viking’s onboard menus in professional kitchens with experienced chef instructors. The program concludes with an onboard tour of the Viking Mississippi, where trainees familiarize themselves with their new environment alongside HIT instructors.

SODEXO LIVE!

Sodexo Live!, the renowned hospitality partner to some of the world’s most iconic venues, has joined forces with NOCHI to reinvigorate the city’s hospitality industry. This dynamic collaboration is designed to expand career opportunities and cultivate the next generation of hospitality professionals.

The partnership includes professional development training for Sodexo Live! team members on NOCHI’s campus, focusing on specialized skills like knife techniques, sauce making, and front-of-house excellence. NOCHI certificate program students also gain access to exclusive paid internships and immersive on-the-job experiences at premier Sodexo Live! properties, including the Ernest N. Morial Convention Center and the National WWII Museum. One student per cohort also has the chance to participate in a week-long training in Paris, learning from world-class chefs at Lenôtre Culinary Arts School.

With workshops like the free Taste of Hospitality series, this initiative also serves the wider hospitality community by equipping frontline staff for New Orleans' marquee events. The hospitality industry has faced significant challenges post-COVID, but finding and retaining qualified talent remains an issue and Sodexo Live!’s partnership with NOCHI aims to tackle these pain points head-on by providing meaningful training and career advancement opportunities for both new and existing talent. This program has the potential to not only strengthen the talent pipeline, but also serve as a catalyst for similar programs in cities across the country.

ARAMARK COLLEGIATE HOSPITALITY

Aramark Collegiate Hospitality established a program with NOCHI to deliver focused, flexible training designed to prepare new hires for success in their roles. Through a combination of onsite and offsite sessions, NOCHI provides intensive training tailored to Aramark’s specific needs, with programs ranging from 4 to 8 hours. This approach ensures that new team members are equipped with the skills and knowledge necessary to uphold Aramark’s standards of hospitality and service.

Led by industry experts, the training covers essential aspects of the job. Participants are guided through the fundamentals of hospitality and service, emphasizing best practices and conducting knowledge assessments to reinforce learning and ensure standards are met. NOCHI also provides hands-on instruction in food safety, preparation, and handling, with a focus on knife skills and compliance with industry regulations. These training sessions equip new hires to deliver exceptional service and maintain the quality that defines Aramark.

Grow your team

Interested in setting up a program for your staff? Fill out the form below and we’ll work with you to customize a training that fits your needs.