Hospitality Leadership Academy
The NOCHI Hospitality Leadership Academy is a four-part series focused on the core skills that are essential for effective hospitality management.
Designed for new managers, aspiring managers, and frontline employees seeking to advance into leadership roles, you’ll explore key concepts, tools, and strategies to thrive in today’s hospitality industry
Join us to learn
Train the trainer
Introduction to effective hospitality training template and training practices to prepare front-line employees to successfully perform in their new position.
Interviewing 101
Many feel the biggest challenge in hospitality today is staffing. This presentation will take you through the interview process explaining how to utilize the completed application as the tool it should be. It delves into the traits to identify in job candidates, potential red flags and the reasons you can eliminate someone from employment consideration.
Menu Engineering
Your menu is a sales and profit tool if you know how to evaluate its effectiveness. It exposes attendees to the importance of evaluating menu items from both a food cost and Gross Profit perspective which can be eye opening. Menu Engineering provides you with the information to make knowledgeable decisions about menu changes resulting in increased profitability.
Growing Your Circle of Influence to Grow Your Career
It's your career, you should take an active role in growing it. This presentation helps you place yourself in the driver's seat, exposing you to opportunities you can identify for growth.
Meet the instructor
Steve Woodruff
With over 50 years in hospitality, Steve Woodruff rose from dishwasher to managing partner at Steak and Ale before leading Commander’s Palace for 36 years under the mentorship of Ella Brennan. A past president of the Louisiana Restaurant Association’s New Orleans Chapter, Steve now serves in an advisory role at Commander’s Palace and is dedicated to mentoring future hospitality leaders.
